On November 29th, 2018, second-year students of “Tourism” and third-year students of “Service” of the Faculty of Economics headed by Pavel Asilbekyan, Assistant of Tourism Management and Culturology Department, and lecturer Sveta Safaryan, made a cognitive visit to “Best Western Paradise Plaza Hotel”, Tufenkian “Old Dilijan” hotel complex, Dilijan Training and Research Center of the Central Bank of Armenia.
The purpose of the visit was to get acquainted with hotel services, customer service, strengthen the theoretical knowledge acquired at the university and apply them in practice.
The visit program included “Best Western Paradise Plaza Hotel” (introduction to the hotel, customer service order, price list for accommodation services, basic and additional services provided at the hotel), Tufenkian “Old Dilijan” hotel complex (introduction to customer order, price list for accommodation services, basic and additional services provided at the hotel), CB Dilijan Training and Research Center (introduction to the history of the bank, visit to museum where the guide introduced the history of RA national currency, coins).
During the visit, the students studied the above-mentioned hotel complex, received answers from the managers, and practically reinforced their theoretical knowledge.
The visit ended with a discussion, the students expressed their opinion, addressed their questions and made conclusions.
